The famed World War II General George Patton once said: “A good plan violently executed now is better than a perfect plan next week.” When it comes to video monitoring, it seems like many monitoring centers are holding out for the perfect plan, always to be executed next week, next month or next few years.

The monitoring industry is currently at a crossroads. According to the 2023 Barnes Buchanan Industry Overview, monitoring and service revenue only grew from $32 billion to $34 billion from 2019 to 2022, which is a 2 percent compound annual growth rate (CAGR), falling far short of the ~6 percent average inflation during this period. In addition, over the years, the industry has averaged roughly 12 percent annual revenue attrition, which means that a monitoring company’s entire customer base turns over every eight years.