All organizations need to evolve in changing times to meet the needs of their customers and constituents. The Monitoring Association is no different. Here are a few highlights in crucial areas from last year:

The Telephone Consumer Protection Act of 1991 (TCPA) restricts telephone solicitations (i.e., telemarketing) and the use of automated telephone equipment.

Monitoring today doesn’t mean what it did a few short years ago.

Just days before starting her new role as executive director of TMA, Celia Besore spoke with SDM about her vision for the association. 

Everyone has stories. Take this year’s Monitoring Center of the Year recipient and the time the company hired a consultant to make sure management was meeting the needs of the millennial generation.

Eyeforce, headquartered in Houston, offers remote video monitoring and access control services.  

As a service provider since 1997, many of Eyeforce’s legacy sites were sending alerts via older methods such as outdoor PIR and/or beam detectors, and basic video motion detection. Accordingly, Eyeforce faced an increase in the rate of false alarms received due to bad alerts or triggers.

In today’s security market it can be extremely difficult as a security dealer or integrator to truly differentiate yourself from your competitors, build and establish your unique brand, and remain sticky to your customer base. There is simply so much competition within the industry that everyone is basically saying “me too” and offering it for a few dollars less.

Just as there are a number of things that qualify as “video monitoring” — from verified video to guard tours and more — there are equally varied ways that dealers have found success in providing video monitoring services to their customers.

Established by an integrator and formally launching in 2018, CHeKT is a monitoring-solutions company that says its goal is to “push the reset button for the video monitoring space” by introducing genuinely affordable, scalable video monitoring hardware and services.

Video is the darling of the dealer-run or third party central station, and while it’s not new technology by any stretch of the imagination it’s a growing category offering innovative ways to bring sight, sound and detailed visual information and data to security monitoring.