Custom Alarm is a security company out of Rochester, Minn., that offers fire inspections, connected security, video surveillance, access control and interactive services. Melissa Brinkman’s father Leigh Johnson founded the company, and she came to work at the family business in 1998 after spending several years in management positions in the hospitality industry. She held various positions at Custom Alarm, from marketing, to sales manager, to customer services manager, before being promoted to CEO in 2014. Here, Brinkman talks about the company’s 50th anniversary, working at the family business, why she’s so passionate about customer service, staffing and more.
SDM recently spoke with Shaun Castillo, president Preferred Technologies LLC, which was 2023’s Integrator of the Year. Castillo explains why he thinks 2023 was Pref-Tech’s year.
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SDM sat down with Bert Bongard, president & CEO LVC Companies (No. 22), and Marc Gemellaro, president & CEO GSI (No. 15), two companies that ranked on our 2023 Top Systems Integrators Report. Bert and Marc talk success in the industry, and the philosophies that drive it.
SDM spoke with Tyson Johns, senior vice president of security monitoring operations at Interface Systems, about Interface’s 20 years of Five Diamond Certification.