Customers of Perennial Software’s AlarmBiller and SedonaOne cloud-based management applications were without access to the systems for several days beginning the weekend of July 14 due to a cyber attack.

Perennial Software sent a statement to its customers explaining that the cause of its datacenter outage is a cyber attack. The statement, which was sent via email just after 4 p.m. on July 16, read, “We have engaged several teams of internal and external experts, including a highly respected cyber forensics team. Together, we are in the process of bringing systems back online in stages and restoring service
as soon as possible.”