The good news is COVID-19 seems to be in the rear-view mirror; but ahead all signs point to a recession. Security dealers and integrators are wary, but cautiously optimistic they can weather this downturn with the skills they have honed in recent years.

When it comes to maintaining relationships with customers, this company is at the top of its game, all while increasing revenue and keeping employees healthy, happy and engaged. 

In an era of constant change, this year’s SDM Systems Integrator of the Year organizes big changes like few others — tackling enormous challenges without compromising customer service or employee satisfaction, all while rolling out new offerings, systems and a new name. 

Although the industry remains subject to supply chain disruption, a precarious labor shortage and other headwinds, multiple growth factors are creating a lot of overall positivity across the fire alarm systems marketplace. 

Security integrators had a tough challenge in 2021 and continuing in 2022 — supply chain shortages and rising and/or constantly changing pricing.

In the face of significant obstacles, the 2022 SDM Top Systems Integrators are demonstrating the resilience, creativity and perseverance that keeps them at the top.

Each of these companies not only improved their 2021 RMR by double digit percentage points over 2020, but also moved several spots up on the SDM 100 ranking as a result. 

The top manufacturers and distributors used by SDM 100 dealers.

Customer demand for smart home security systems grew during the pandemic, and with more integrated conveniences available than ever before, shows no sign of slowing down.

Despite the uncertainty and challenges it presented, however, the top security dealers held their own, and some even thrived, finding new paths and opportunities.