With the pandemic and supply chain issues both mostly in the rear-view mirror, security dealers and integrators are returning to “normal” and focusing on more typical challenges such as the economy, increasing sales, competing effectively and generating more RMR.

Faced with debt, higher than desired attrition, challenges in retaining employees, inflation and supply chain issues caused by a global pandemic, this company managed to get completely debt-free, lower attrition, raise both wages and prices, and still make a profit — all of which resulted in a “war chest” that helped them invest in key cyber and marketing efforts.

After finishing 2022 with a respectable recovery from pandemic upheaval, the fire alarm industry is expected to carry strong momentum through this year and beyond.

With an intense focus on people and relationships, the 2023 SDM Systems Integrator of the Year relies on its core principles of professionalism, grit, right, intelligent thought and trusted advisors to propel its success.

As the security and smart home market continues to evolve at a rapid pace, the convergence of technology and security has sparked a surge in innovative products and services, each promising enhanced safety, convenience and peace of mind.

By adapting their sales models, vendor relationships and pricing, the 2023 SDM Top Systems Integrators performed exceptionally well in spite of significant obstacles.

The top manufacturers and distributors used by SDM 100 dealers.

According to SDM’s 2023 Industry Forecast, more than 1 in 2 (56 percent) security professionals expect revenue from access control systems (on-premise and cloud-based) to increase in 2023, marking a healthy 10-point jump from the previous year.

SDM 100 companies reported a wide variety of experiences in 2022, very much depending on the path, location and unique set of challenges that made up their business conditions last year. As a group, however, they continue to rise to the challenges put before them and find their individual path to success.

Despite continuing battles with the supply chain, spiking inflation and other obstacles, the video sector remains on a robust, upward trajectory.